'Ask to revise', or if you have Product reviews, 'Ask for Images / Video', is a new feature in our case management toolset that sends an email to a customer to ask them to edit their review on ResellerRatings, which further syndicates and updates your review to our channel partners like Google.

The feature optimizes how customers reply back and validate the customer so they don't have to

  • find their review and search for it

  • automatically logs the customer in and validates the response

This awesome feature streamlines your reply back and engagement rates and you can see how many customers actually revised reviews based on interactions!

Why does it matter?

Revising a review easily lets you increase your score, and ensure your ratings stay high while addressing unsatisfied customers. It’s also really easy for your engagement or review management team to launch the request very easily. Revise a review is designed to make your customer service team's workflows much smoother.

How does it work?

Go to any review, whether it’s in product reviews or seller ratings reviews and open up a review.

Under the review, besides the response, you will see a new option called ‘Ask to Revise’ - hovering links you to a help section.

Simply click it and a new note will be added to your ‘Review action stream’ so others can see you have currently requested an email to be revised. If it is edited, you will be notified.

Shopper Experience

The shopper will receive an email in their inbox generated by us that will ask them to revise it. They can click on one button that allows them to instantly edit their review. Once they save and edit their review, the review can be found again as a ‘modified’ review.

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