What is it?
Sentiment checking is a simple solution that allows you to automatically check against negative ratings, with positive commentary. For example, if a customer accidentally set a rating as 1 or 2 stars, but their commentary talks about how amazing the service or your store experience was - it will ask them to consider double checking their rating.
- Sentiment check effectively stops review sharing until the sentiment correlates with the score
Where to find it
Portal > Seller Ratings > Start Collection > Settings