Setting up automatic review collections

To get the most accurate ratings and reviews that are syndicated out to our publishing partners, ResellerRatings requires all surveys are launched under the following conditions.

  • All purchases on your site

We highly recommend -

  • Post-purchase after product delivery is highly recommended for the most accurate review

To best achieve the following, simply use our automatic review collection methods which allow you to not only customize your review collection but effectively set it and forget it.  

There are several core modes to launch ratings and review surveys upon purchase. 

That is Instant Survey, Opt-in, and Opt-Out Mode

 These can be configured by going to your dashboard > Collection > Post Checkout Survey

Setting up Launch Controls

Depending on your setup and plan, you have a variety of launch controls at your fingertips.  This allows you to set up a variety of things such as survey delays and configuring the type of surveys you deploy.

Steps to implementing your Survey

First, configure your survey and choose whatever launch control options you want.  You can also customize secondary features by setting things like competitor check, sentiment check, and mailer customization.  

A code will be generated.  Simply attach this code to your checkout page.  To preview an example of what a survey pop-up could look like, check out the preview button to run a sample of your configuration on one of our demo stores.

Your Exit Survey Code

Copy and paste the following code for a survey Pop-Up into your checkout / thank you page.

<script type="text/javascript">
            var _rrES = {
                seller_id: XXXXXX,
                email: "", /* <- Customer Email */
                invoice: "" /* <- Invoice Number */
            (function() {
                var s=document.createElement('script');s.type='text/javascript';s.async=true;
                s.src="";var ss=document.getElementsByTagName('script')[0];

Variables Definitions

  1. seller_id - Your dashboard will contain the exact seller id auto populated

  2. Email Address - The customer email address can be placed here.It’s not a requirement, but by doing so, you take advantage of user account auto-generation systems unique to ResellerRatings. This makes posting a review easier.

  3. Invoice - The invoice number of the customers order. This is important as it allows you to verify the reviews validity.   To mark a review as a verified review it  must have this.

You may or may not need access to development resources, but it’s pretty simple as first you must consider pre-populating the exit survey with each customer's order number and email address. This way, the customer won't have to look up their order number when they receive our invitation to write a review. We don't require order numbers for exit survey sourced reviews, but if you want to ensure that every review includes an order number, this is the best way to do it, since customers can opt to skip order number entry.

The example below uses the sample invoice number "INVOICE NUMBER". Please be sure to insert the real invoice number instead and make sure to put quotes around the alphanumeric invoice number. There is also an email_pass="[EMAIL]" parameter, where you can pre-fill the customer's email address.



Did this answer your question?