Exit Survey Mode, Pop-up or Non Pop-Up
This is the most important option you can set in your Exit Survey that changes how the Exit Survey works. Both work very well and is entirely dependent on how you, as a merchant, prefers your customer to experience.
Opt-Out Mode - Upon checkout, on your thank you page, the customer sees no pop-up and is automatically registered to receive a survey within seven days.This is designed to survey as many customers as possible and ultimately is the most successful in review acquisition.
Your customer buys something and is automatically sent a survey a few days later.
Opt-In Mode (best method) - Upon checkout, on your thank you page, a pop-up asking the customer for their email address will show up.This is designed to invite your customers to opt in and receive a survey within seven days.
Your customer opts-in post purchase and receives a survey a few days later. This method ensures a customer knows very clearly that they are getting a survey email.