Kickstart your Brand Review Collection
When to use it
From time to time, you may not have ability to update the code on your website to bring in reviews and you want to get kick started.This is where Accelerator comes in.A no nonsense, streamlined way to pump reviews into your store front.
Accelerator is not a continuous review acquisition funnel.Instead, think of it like an email campaign blast directed by ResellerRatings to pull in reviews from your customers. Accelerator can be used for both brand and product review collection methods.
- No code implementation
- Boost your review acquisition quickly
- Up to 10k limit / month
You can reach the Accelerator Dashboard at Brand Reviews > Survey > Accelerator
When you submit a file of consumers with their email addresses, Accelerator takes in the invoice data, purchase date and email and starts putting together our survey’s to email out to each one of your consumers.Simply by uploading the file, the survey will send out at the ‘delay’ you have set from the purchase date.
For example, if a consumer made a purchase one month ago, and I uploaded their email to accelerator, the survey will NOT be sent out in seven days (or whatever you have it customized to).It will send the survey 7 days from the purchase date!Since we’ve exceeded the purchase date by three weeks, in this case, the survey will be sent out within the day.
If the purchase date was that day, the email would be sent out in seven days!
Cancelling an Accelerator Upload
On your dashboard, once you upload a CSV to Accelerator, you have approximately one hour to CANCEL.Otherwise it is committed to the database and will be sent out.Common problems include merchants who have included customers in their list that do not want to be mailed, or compiling an incorrect list. Please double check your list.
Once you click cancel, those records in the list will be removed and the survey send out procedure will be aborted.
! It’s important to double check your email lists for Accelerator! Make sure your dates are correct and you don’t go too far into your customer purchase back log.
When do accelerator emails actually go out?
Accelerator emails only go out, after the date of purchase and the exit survey delay has been taken into consideration. A couple of scenarios to consider.
- If your purchase data is the current day, the review survey will be sent out purchase date + survey delay days out
- If your purchase date is in the past (a prior customer you want to solicit), it will be the same thing. However, the email may go out sooner than expected as the survey delay might bring you to the current date. Which means, the surveys will go out right away.
- Remember - date surveys sent = purchase date + survey delay.
Kickstart your Product Review Collection
Did you know, you can reach back into your purchase history and invite customers to leave product reviews? We’ve developed a great product reviews accelerator system that sends out invites to past customers in order to boost your product collection rate.
You must have your product page feed snippet so we have product data captured
You can upload a CSV to our Accelerator page that has your product data
The customer will get an email X days from purchase date specified, to be invited to write a review.If we do not have the product listing captured in our data feed, our invites will wait for that particular customer until we have the product data.
There are currently no limits on how many product reviews you can solicit a month.
Formatting your CSV Upload
Please include a header row with EMAIL, INVOICE, DATE, and SKU mapping to the correct columns.You can order these columns however you want as long as there is a header.If there is no header column the default order of EMAIL,INVOICE,DATE & SKU will have to be matched.
SKU should be a space separated list of your product SKUs you'd like reviews for if the particular buyer has multiple products in their cart.
E.g. samsungAX9200 samsungAX1000 ABC120X
This would invoke reviews for three items
Your uploaded feeds can be canceled within the first hour after uploading