Why it’s important
If you’re into customer management, teams play a huge role in Ratings and Reviews. Reviews get syndicated into our network fast.When they are syndicated, you’re basically putting your best foot forward in a multitude of channels across the world.From Google, to Bing.Your team plays a key role in this.
Setting up agents
Setting up agents is pretty simple. To add agents to your storefront, simply have your team member signup on the resellerratings merchant portal under their signup page.You can do this at www.resellerratings.com/merchantsignup. Criteria for access
Your agent has to be signing up on the same domain url as your storefront
If the root domain is different, contact us at https://www.resellerratings.com/contact-us and we can set you up.
Roles
Types of Accounts
Primary Account
Primary account agents are generally agents who have access rights control to
Setup and deploy Surveys
Customize Survey's
Revoke and control access for other agents
Initiate system level changes like dynamic notifications or tagging structures
Sub-Account
Primary account agents are generally agents who analyze data in reports or take care of clients in consumer care
Read reviews, open cases, manage and assign cases
Interact with reviewers, publicly reply and engage in conversations
View reports, trends and measure analytics
Enterprise Agents
ResellerRatings is build to handle complex and deep call center, and business organizations. In short - agents can belong to multiple storefronts and aren’t limited to a singular store. Agents can be attributed to one or more individual stores with separate dashboard access or they can be linked together as an ‘Enterprise’ account, which gives agents special privileges to see the organization across a hierarchy.
This type of special agent generally assumes a managerial role and can access and see multiple stores across locations, or brands.
Tips (your agents are public)
Make your Agent’s real
It’s always best to showcase agents actively as real users with appropriate pictures and avatars.When your agents contact your reviewers to deal with issues, the reviewer see the agent’s profile photo and name.This helps your customers know that real people are contacting them.
When an agent replies back to review publicly, the agent’s avatar will also be shown.This also assists the conversation and helps motivate people to update any negative review content.
All agents have a profile on RSR
Agents have a publicly accessible profile on ResellerRatings. This showcase’s any information about the agent they have filled out in the profile page.